Reference

How Our Legal Terms Protect Your Account

These terms set out the conditions under which rupiahroto operates and how your account, data and activity are governed — availability depends on local law and eligible regions across Indonesia.

Jurisdiction-aware termsDANA, OVO, GoPay account contextIndonesia-eligible accessData and cookie policyAccount security rules
rupiahroto How Our Legal Terms Protect Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We handle your personal data strictly in line with the scope you agreed to at account creation. You can request a copy of the data we hold, ask us to correct it, or request deletion — subject to any retention obligations tied to your transaction history. Cookies on the platform serve session management and login security; you can adjust non-essential cookie preferences in your browser without affecting core account access.

Data Retention

Transaction records linked to DANA, OVO, or GoPay deposits and withdrawals are retained for the period required by our internal audit and compliance standards — not indefinitely.

Cookie Policy

Essential cookies keep your session and login state active on mobile and desktop. Non-essential analytics cookies can be declined through your browser settings without losing account functionality.

Account Security

Login is protected by OTP verification on every new device. If you notice an unrecognised login attempt, lock your account immediately through the security settings page and contact support.

Your Rights

You hold the right to access, correct, or request deletion of personal data we store. Submit requests through the policy email channel; we acknowledge within a stated working window.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account, or if you want to request a change to your personal data, the right path depends on what you need. Account-level queries go through live chat. Data and policy requests have a dedicated email route. Urgent account suspensions can be flagged immediately via live chat and escalated from there.

Live Chat Support Open the chat widget in your account dashboard to raise a terms query or flag a suspension. Our support team can escalate legal account issues from that channel.
Email — Policy and Data Send data access requests, deletion requests or policy clarification questions to our policy inbox. We respond within the timeframe stated in our data retention policy.
Account Notification Centre All formal legal notices from rupiahroto — including terms updates and account status changes — are delivered to your in-account notification centre first.

Common Legal Questions About Your Account

These are the questions we hear most often when someone reads through our terms for the first time. Each answer is specific to how our policy works — not a generic summary.

Access depends on your local legal situation. We operate where local law permits, and it is your responsibility to confirm that accessing rupiahroto is lawful in your specific region before registering.

We collect the wallet identifier and transaction reference needed to process deposits and withdrawals. We do not store your full e-wallet PIN or password at any point during the payment flow.

Send a data access request to our policy email address. We will identify the data tied to your account and respond within the timeframe set out in our data retention policy.

Yes. Submit a deletion request via the policy email channel. Note that transaction records may be retained for the period required under our audit standards even after account closure.

Funds held at the point of suspension are handled according to the withdrawal policy in force at that time. Contact support through live chat to understand the specific steps for your account.

We send a notice to your in-account notification centre before any terms update takes effect. Continuing to use the platform after the notice period means you accept the updated version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.