Reference

How rupiahroto Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and browse our lobby — and how we protect it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionWallet info: DANA, OVO, GoPayNo third-party data sellingYour right to access and deleteIndonesia-region context
rupiahroto How rupiahroto Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat

Open the chat widget inside your account dashboard to ask about data access, correction or deletion requests. Our team handles privacy queries through the same channel as account support.

Email Support

Send a written data request to our support email address listed in your account settings. Include your registered phone number so we can verify your identity before processing any privacy request.

Account Settings

Some data preferences — such as marketing communications and session history — can be managed directly from your account settings page without needing to contact support first.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Encryption in Transit

All data exchanged between your device and our servers travels over SSL encryption. This covers login credentials, wallet details and every DANA, OVO or GoPay transaction confirmation you submit.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby view. Analytics cookies help us understand which pages you visit most; you can reject non-essential cookies in your browser settings.

Data Retention

Account and transaction records are kept for the period required by the rules of the jurisdiction where access is permitted. Once that period passes, personal identifiers are removed from active systems on a rolling basis.

Requesting Changes

To correct inaccurate data or request erasure where local law applies, contact us via live chat or email. We verify identity before acting — typically by confirming your registered OVO or GoPay number.

Your Privacy Rights and How to Use Them

These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach us through live chat or the support email in your account settings — we respond to privacy queries as a priority.

We collect your name, email, phone number and the e-wallet identifiers you register — such as your DANA or OVO account number. Device and session data is also logged to protect your login security.

We only share data with payment processors needed to complete your GoPay, DANA or OVO transactions, or when disclosure is required by law. We do not sell or rent your information to outside marketing companies.

Contact us via live chat inside your account dashboard or through the support email listed in account settings. Include your registered phone number so we can verify your identity before sending any data.

Records are retained for the period required by applicable financial rules in the jurisdiction where access is permitted. After that, personal identifiers are removed from active systems on a scheduled basis.

Where local law grants the right to erasure, you can submit a deletion request via live chat or email. We verify your identity first — usually by confirming your registered OVO or GoPay number — then act within a reasonable period.

We use session cookies to keep you logged in, preference cookies for your lobby view, and analytics cookies to understand page usage. You can reject non-essential cookies at any time through your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.