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What You Agree To When You Use rupiahroto

These terms set out exactly how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits through DANA, OVO, and GoPay to how we handle account access and eligibility.

Applies to all account activityDANA, OVO, GoPay wallet rules includedEligibility depends on local lawAccount access governed by these termsContact support for any clarification
rupiahroto What You Agree To When You Use rupiahroto
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms are not just a legal formality — they reflect how we actually run accounts and handle the data attached to them. Here is what that means in practice, across the four areas that matter most to you.

Account Security

Your account is protected by a login verification step. If unusual access is detected, we can lock the session and notify you through the contact method on file.

Data Retention

We retain account and transaction records for the period required under applicable rules. You can request a summary of the data we hold by contacting support in writing.

Requesting Changes

To correct account details or request data removal where law allows, submit a written request through the email support channel. We will confirm receipt and timeline.

Cookies and Tracking

We use cookies to keep your session active and remember wallet preferences. You can manage cookie settings in your browser, though some account features rely on session cookies to function.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute related to your account, wallet transaction, or access rights, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or via the help centre link at the foot of every page. For wallet-related term queries — covering DANA, OVO, or GoPay transaction limits — our support team can walk you through the relevant clause directly.

Live Chat Open live chat from your account dashboard for direct answers about any clause, wallet rule, or account condition covered in these terms.
Email Support Send a written query to our support email if you need a documented response about eligibility, account conditions, or wallet transaction rules.
Help Centre The help centre at the bottom of every page indexes the most-asked terms questions, sorted by account, wallet, and access topics.

Common Questions About These Terms

These are the questions we see most often when it comes to understanding how our terms affect your account, your wallet, and your rights. If something here does not cover your situation, live chat is the fastest path to a clear answer.

Yes. Every transaction through your account — including DANA, OVO, and GoPay deposits — falls under these terms alongside the wallet provider's own rules. Both sets of terms apply at the same time.

We flag updates clearly. Continuing to use your account after a change goes live means you accept the updated version. Check back periodically so you stay current on any revisions.

Availability depends on local law and eligible regions. If regulation in your area restricts access, that takes priority. You are responsible for confirming that use is permitted where you are.

Send a written request through our email support channel. We will confirm receipt and let you know the timeline for providing your account data summary, within applicable legal limits.

Contact support immediately through live chat or email. We can freeze the wallet connection tied to your DANA, OVO, or GoPay and review your account access log right away.

No. These terms sit alongside applicable Indonesian consumer law and do not override or reduce any rights you hold under it. Where there is a conflict, local law applies.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.